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US sues Uber for overcharging disabled people

The US authorities is suing Uber, claiming the ride-hailing app discriminates towards disabled people by charging charges when drivers have to attend for passengers to board their autos.

Uber’s “wait time” charges kick in two minutes after a driver arrives, and are charged till the automobile begins its journey. According to the Department of Justice, Uber added the charges in a number of cities in April 2016. Eventually, they unfold nationwide.

In its lawsuit, filed on Wednesday in a US District Court in Northern California, the Justice Department says Uber is violating the Americans with Disabilities Act for failing to switch its charges for those that might have further time to get into an Uber automobile.

The lawsuit alleges that Uber charged the charges even when it was conscious {that a} delay was disability-based.


Uber stated Wednesday it has been in energetic discussions with the Justice Department and was stunned and disillusioned by the lawsuit.

“Wait time charges are charged to all riders to compensate drivers after two minutes of ready, however had been by no means supposed for riders who’re prepared at their designated pickup location however want extra time to get into the automobile,” Uber stated in an announcement.

Uber stated its coverage is to refund wait time charges for disabled riders every time they alerted the corporate they had been charged. 

As of final week, any rider who certifies they’re disabled could have the charges robotically waived, the corporate stated.


The San Francisco-based firm says the typical wait time price charged to riders is lower than 60 cents (45p).

“We basically disagree that our insurance policies violate the ADA and can maintain bettering our merchandise to assist everybody’s potential to simply transfer round their communities,” Uber stated.

The lawsuit asks the court docket to order Uber to alter its coverage, practice its employees and drivers and pay financial damages to people who had been topic to attend time charges that violated the ADA. It additionally desires Uber to pay civil penalties.

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