‘Recovering the confidence of the travelling public is a major initiative that we must ceaselessly pursue’ – Dubai Airports CEO Paul Griffiths – The Moodie Davitt Report

UAE. In releasing Dubai Airports’ 2020 site visitors efficiency yesterday, CEO Paul Griffiths accompanied them with a video tackle during which he laid naked the challenges that the firm has confronted all through the pandemic and the method ahead as the aviation sector edges in the direction of restoration.

It is a compelling and deeply insightful speech, anchored by a mission to revive traveller confidence that we are happy to current right here in each written and video type.   

Throughout 2020, we skilled challenges by no means earlier than seen in the journey trade. Billions of individuals throughout the globe went into lockdown, fearful for his or her medical security. The financial and social impacts have been dramatic.

Regardless of these challenges, we emerge at the finish of 2020 with 25.9 million passengers having handed by way of our airport. Because of the devoted dedication of our total crew, we stay optimistic that in future we will recuperate to former ranges of site visitors we loved in 2019.


[Click to view the 5-minute video version of the address on this page by Paul Griffiths]

By way of these difficult instances, one of the most vital qualities is power and resilience. And we’ve seen that not simply from our workers, however from our companions, from our stakeholders, from our airline clients, from our concessionaires – everybody concerned in making Dubai airports the success it’s been up to now.

It’s extremely vital to regain the confidence of each particular person traveller

One of our first challenges was to cut back the scale of our infrastructure to match the drastically diminished stage of demand. This was important to protect our liquidity and concerned us hibernating Terminal 1 Concourse D and Concourse A. What we additionally needed to do is to reassure our travellers that we had been making each effort to make DXB and DWC protected, safe and hygienic locations for them to proceed their journeys in full confidence.

The international pandemic has created a complete totally different set of expectations from the travelling public. One of them is for a contactless journey, whereby the passenger can transfer effortlessly between terminal and plane with out having to have any contact with any course of in any respect.

As quickly as the demand for air journey begins to bounce again, we can shortly deliver these services again into operation to reflect the calls for from our airline clients. Recovering the confidence of the travelling public is a major initiative that we must ceaselessly pursue. It’s extremely vital to regain the confidence of each particular person traveller, in order that they see the mixture of the airways that we serve, and the airports that we function as protected locations for individuals to journey by way of in the direction of their locations.

DXB The Wave T3 3931 2 October 2020

The international pandemic has created a complete totally different set of expectations from the travelling public. And we’ve needed to transfer in a short time to anticipate precisely what these expectations are. One of them is for a contactless journey, whereby the passenger can transfer effortlessly between terminal and plane with out having to have any contact with any course of in any respect. This has not solely led to a safer setting, but in addition creating higher comfort for our travellers.

One of the initiatives that we’re supporting is the IATA journey go. This is a mechanism by which passenger information is captured and encoded onto a digital platform along with medical information, and passport data. This data can then stream seamlessly between the related management authorities and the airways to make sure that the passenger journey is as seamless and paperless because it presumably may be.

For the aviation neighborhood these technological developments are very important steps to make sure that we can recuperate the confidence of the travelling public as shortly as doable. As well as, we play a very important position as half of the initiative led by His Highness Sheikh Mohammed, the Dubai Vaccination and Logistics Alliance, in partnership with DP World, Emirates Sky Cargo, Humanitarian Metropolis and the Dubai Well being Authority. This initiative is very important to make sure that vaccines may be distributed globally to components of the world the place they’re so badly wanted.

While site visitors numbers are down, we’ve been in a position to take benefit of that quiet time to progress some of our product enhancements similar to the T3 arrivals venture [see film link -Ed] you may see the recent new Starbucks. We’ve additionally received a new Jumeirah Arrivals Lounge the place lodge friends can wait in consolation after their flights.

DXB 04

2021 is clearly going to be a 12 months during which we face extra challenges. However while we must plan for austerity, we must preserve the hope that prosperity lies forward. While there are some challenges for the relaxation of the 12 months we must stay up for a brighter future.

And we’ve received lots to have a good time. In October, we see the launch of Expo – the biggest present that we consider the world can have ever seen. Then of course in November, we have our personal Dubai Air Present. And in December, we have a good time the fiftieth anniversary of the founding of the UAE. So undoubtedly 2021 is going to be a tough 12 months and there are various challenges forward. Nevertheless, I’m assured that there’s room for optimism, thanks largely to the talent, dedication and dedication of the total Dubai Airports crew.