Bradford GP behind Covid test firms with hundreds of unhappy customers | UK news

A number one Bradford GP is behind two non-public Covid test firms on the official authorities record which might be racking up giant numbers of complaints, the Guardian can reveal.

Knowledgeable Medical doctors and Covid Journey Clinics look like leaving a path of unhappy customers who say PCR assessments they ordered and paid for have both by no means arrived or turned up late – with some complaining they’ve been pressured to quarantine for a number of days longer because of this. Each firms are presently receiving giant numbers of one-star opinions on the Trustpilot web site.

Waheed Hussain, the lead senior companion at an inner-city NHS medical follow in Bradford, is listed on Firms Home as a director of Knowledgeable Medical doctors and the mum or dad firm of Covid Journey Clinics.

He’s additionally the director of a 3rd Covid test agency, Physician Medical Companies, arrange simply three months in the past. On the time of writing, based on Trustpilot, each one of eight opinions the agency had obtained since 3 December was a one-star “dangerous” analysis.

All three firms’ web sites prominently point out that they’re a “listed supplier on gov.uk”

The complaints are prone to gas requires the federal government to clarify why firms which might be apparently leaving customers excessive and dry have been allowed to hold on selling their wares on the official record of suppliers that’s scanned by 1000’s of folks on daily basis. Final month PCR assessments turned necessary for these getting into and returning to the UK.

Hussain’s firms usually are not the primary government-listed Covid test firms to obtain complaints, and plenty of are getting dangerous opinions on Trustpilot. In September, the UK’s Competitors and Markets Authority stated shopping for a PCR test was “a lottery”.

Knowledgeable Medical doctors operates from Bradford and, as of Wednesday 15 December, greater than 80% of the 405 opinions of the corporate on the web site Trustpilot have been rated “dangerous”.

In response, Knowledgeable Medical doctors has posted messages on Trustpilot saying: “Now we have been overwhelmed with current adjustments as a result of new variant. We’re working across the clock to supply the service required. Now we have had added stress of logistics akin to postal delays.” In some instances it has offered an e-mail deal with for customers to make use of so it could actually “urgently” deal with their queries, and in others it posted a refund hyperlink to click on on.

Unhappy customers embrace Will Moran, 25, and his girlfriend, who have been obliged to take a PCR test by the top of the second day after coming back from a brief break in Lanzarote. He went on to the federal government web site on 28 November and booked with Knowledgeable Medical doctors, paying £70 for 2 day-2 assessments.

However on 8 December, 4 days after his return to the UK, he stated the assessments had nonetheless not turned up, forcing him to pay for a test with one other firm. Beneath the brand new guidelines, people arriving again within the UK should self-isolate till they’ve secured a unfavorable consequence.

He stated the Knowledgeable Medical doctors assessments lastly turned up this week.

“What’s the course of to get on that authorities record of suppliers?” requested Moran. “They aren’t even conducting primary checks on these firms.”

Brett Ascott.
Brett Ascott

In keeping with the federal government record, Covid Journey Clinics presents day-2 PCR assessments from £15. On Trustpilot as of 15 December, greater than half of the 367 opinions of the agency have been rated “dangerous”.

Brett Ascott, 62, who lives in south-west London, ordered a PCR test from Covid Journey Clinics on 30 November as he was leaving for Spain on 4 December and needed the test to be there when he received dwelling. He stated he paid £35, despite the fact that the headline worth on the federal government web site was £15. “Anyway, no test equipment arrived and, regardless of three emails and calls, they didn’t reply.”

On 7 December, the day after he arrived again within the UK, Ascott went to a neighborhood walk-in centre and paid an additional £65 to get a lead to 24 hours. He stated that when his Covid Journey Clinics test did lastly arrive, it was 4 days too late.

Ascott stated the truth that greater than 400 firms have been on the federal government record “reveals what a money-making cesspit this has all turn out to be … I reported this firm to the federal government web site, they usually replied that they are going to reply inside 25 days.” He added: “Who’s monitoring that they’re supplying assessments, and their testing procedures? It’s just like the wild west.”

In an announcement to the Guardian, Covid Journey Clinics stated: “We’re at all times striving to supply a responsive and customer-centred service. This month we’ve got skilled a current surge in orders as a result of current authorities announcement … Courier firms have additionally skilled difficulties and delays in delivering the kits to customers on time throughout this era. We additionally skilled a major quantity of orders with incomplete supply addresses. We are able to guarantee customers that now this surge is being managed by the couriers, and we’re not experiencing any delays.” It stated it was asking customers requesting a refund to finish a kind. “

Our buyer help group has been processing these refunds. We’d additionally wish to make clear that our worth for onsite testing is £15 and, if delivered to the house deal with, it’s £35 for a day-2 test.”

Hussain, 47, is called as lead senior companion on the web site of Bradford’s Clarendon Medical Centre, which states he “has expertise in … journey immunisations” and has been concerned in training, notably in relation to college students from inner-city backgrounds fascinated by a profession in medication. One other on-line profile says he has been a GP for greater than 13 years.

The administrators of Knowledgeable Medical doctors and Clarendon Kensington Healthcare, which is called because the mum or dad firm of Covid Journey Clinics, have been approached for remark.

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