A 30,000-member Facebook group is helping Hong Kongers navigate one of the world’s longest quarantines

Hong Kong (CNN) — I woke to the sound of my fiancée muttering “f*@!” underneath her breath on Christmas Eve.

Whereas we had been sleeping, the Hong Kong authorities had introduced that every one residents of the metropolis coming back from overseas should now spend three weeks in lodge quarantine as an alternative of two, at their very own expense — efficient Christmas Day.

We had been presupposed to return to Hong Kong from the United States in fewer than 48 hours. We had booked a lodge for 2 weeks to adjust to the authorities’s regulation — which required vacationers like us to buy a lodge room even when they owned or rented a house in Hong Kong — however this new hiccup may forestall us from getting again.

What if our lodge could not lengthen our reservation earlier than our flight? Had been exceptions being made for individuals who had been about to hop on a airplane? And, may we even afford to spend 21 days in a lodge room — financially, bodily and mentally?

We would have liked solutions. The Hong Kong authorities’s coronavirus web site had primary info, however not recommendation and steerage from individuals who had already began coping with this new actuality.

So we turned to the HK Quarantine support group on Facebook, the place folks had been already posting about their plans to take care of the new guidelines.
A screenshot of the group's page.

A screenshot of the group’s web page.


Borne of necessity

Since its inception in March 2020, the help group has turn out to be a useful useful resource for Hong Kongers who journey abroad throughout the pandemic and should navigate the metropolis’s stringent Covid-19-related journey restrictions.

What began as a easy thought to attach folks in quarantine with volunteers who may get them groceries has grown into an enormous, crowdsourced platform with sources on virtually each side of the arduous journey, reminiscent of recommendation on the place to get the proper nucleic acid assessments overseas and detailed evaluations on quarantine motels. These summaries usually have very important info for such a protracted keep — if home windows open, the place you may lease train tools or whether or not a lodge refuses exterior deliveries.

The group additionally gives a way of group for these struggling in isolation. Individuals usually submit about their experiences and the way they’re coping. Some vent for catharsis. Others share jokes and humorous movies to cross the time.

Some of them get artistic, like Leo Cheung, who created his very personal Offended Birds-like sport with gloves and paper baggage.

Angela Jo has been utilizing sticky notes to color her window.

And Jessica Chong used the paper baggage her meals had been delivered in to make masks.

Jessica Chong passed time in quarantine by creating masks with the paper bags meals her meals were delivered in.

Jessica Chong handed time in quarantine by creating masks with the paper baggage meals her meals had been delivered in.

Jessica Chong

Almost all who submit get constructive help — and that is largely as a result of the group’s meticulous group by a handful of devoted volunteer moderators.

Behind the scenes, they curate and manage posts on the group, guaranteeing it is not marred by hostility, a repute different Hong Kong Facebook teams have developed. The moderators manage a “buddy program” for pairing up lonely souls by way of electronic mail and schedule meals deliveries for individuals who cannot get groceries. They’ve additionally supported folks in distinctive however unimaginably troublesome conditions, reminiscent of these grieving associates and family members remotely.

The group, which is personal, has exploded in recognition in current months. It began with few hundred members, however is now closing in on 30,000.

“By no means in 1,000,000 years did we expect it was going to be like that,” stated Farah Siddiqi, one of the group’s co-founders.

Local hotels like the Ovolo Southside (pictured) have pivoted from catering to tourists to working with quarantining locals.

Native motels like the Ovolo Southside (pictured) have pivoted from catering to vacationers to working with quarantining locals.

Courtesy Ovolo Resorts

A helping hand

Siddiqi created the group with one other volunteer, Kunj Gandhi, virtually a 12 months in the past. It was March 2020, as the pandemic was going world — forcing authorities in Hong Kong to rapidly write up new guidelines for folks returning to one of the world’s most necessary monetary facilities.

Siddiqi stated the duo had been each pissed off that fellow Hong Kongers had been criticizing and ostracizing folks coming back from overseas as a result of they could carry again the virus. She stated that she and Gandhi, who didn’t know one one other at the time, each needed to make it simpler for folks to remain in quarantine and preserve their neighbors secure reasonably than merely criticize those that didn’t keep abroad.

In March, returnees needed to spend 14 days in residence isolation — a tricky activity in Hong Kong, the place house is a luxurious most cannot afford. At the time, the metropolis didn’t supply the identical big choice of same-day providers as different main metropolises. One of the hottest grocery shops, ParknShop, may take days to ship. At the starting of the pandemic, its web site was so overwhelmed that grocery customers must wait in a digital line.

So Siddiqi arrange a buddy system by way of electronic mail to attach these doing residence quarantine who wanted assist with volunteers, and Gandhi established the Facebook group. Somebody on Facebook related the two after noticing how comparable their two initiatives had been. They joined forces and out put a name out for volunteers to assist ship groceries and reasonable the Facebook group, and so they had about 800 in the first week, Siddiqi stated.

Tess Lyons was one of these first to enroll. Lyons has lived in Hong Kong since 1997, however she comes from a small city in Canada the place she remembers folks had been all the time providing to lend a hand. That ethos motivated her to volunteer as one of the group’s moderators and to buy folks in quarantine.

Lyons stated she would take requests from folks on-line, and when she went to the grocery retailer decide up her personal procuring, she’s add some additional objects for folks in quarantine and ship them.

Siddiqi envisioned the group would fizzle out final summer time when the heat climate got here, which some predicted would finish the pandemic. Lyons thought that folks would be part of the group earlier than quarantine after which depart as soon as they had been executed. As a substitute, folks stayed — usually to pay it ahead.

“What I discover extraordinary is that even after folks have left quarantine, or have completed touring, they nonetheless aren’t exiting the group, whether or not it is as a result of they’ve the worry that they’ll should journey once more, or as a result of they acknowledged how useful it was for themselves after they had been touring,” Lyons stated. “They wish to impart knowledge and tricks to make it simpler for incoming vacationers.”

“The worst of occasions carry out the finest in folks,” she added.

The thread of the 12 months

Hong Kong’s guidelines grew to become tighter as the pandemic received worse.

At the finish of March, non-residents had been banned from getting into. Testing necessities for returnees had been tightened in April, and as circumstances ticked up over the summer time, the metropolis mandated that folks coming from sure “high-risk” nations wanted to do a two-week quarantine both in a lodge or at a authorities facility.

As the guidelines received harder, extra folks sought assist from the group.

One of them was Jameson Gong.

His mom, 83-year-old Anna, splits her time between Hong Kong and the United States. She was as a result of return to Hong Kong final summer time to see her son and his household, however when the authorities introduced in late July that anybody arriving from the United States must do a two-week quarantine at a lodge, the Gong household satisfied her to push her journey up so she may quarantine at residence.

Gong would not personal a mobile phone so her son requested the Facebook group if there could be anybody on her flight who may look out for her. They hadn’t advised her that she was required to get a Covid-19 check and look forward to the outcomes after touchdown as a result of they thought it could panic her. She was already anxious as a result of of the last-minute change.

“I simply threw it on the market,” he stated, “with no expectations.”

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The lady sitting in entrance of Anna Gong noticed Jameson’s submit after they landed and stated she’d “make certain she will get off (the airplane) OK.” She up to date him with an image minutes later.

One other poster stated they helped her together with her baggage and let her lower the line for the saliva check she needed to do on arrival. Another person from the group noticed Anna giving her saliva pattern and despatched an image to tell Jameson and the relaxation of the thread that she’d made it safely to the testing web site.

Anna Gong is seen waiting at the quarantine center in this photograph from Sharon Hawkins Leung, one of the group members who updated Jameson Gong on his mother's status. Leung joked her Cantonese isn't very good but it sounded like Anna Gong was giving the guard a piece of her mind.

Anna Gong is seen ready at the quarantine middle on this {photograph} from Sharon Hawkins Leung, one of the group members who up to date Jameson Gong on his mom’s standing. Leung joked her Cantonese is not superb but it surely appeared like Anna Gong was giving the guard a bit of her thoughts.

Courtesy Sharon Hawkins Leung

Anna Gong waits for her test results. Sharon Hawkins Leung, who took this photo, joked she had just tried to "make a run for it but the guards made her return to seat!"

Anna Gong waits for her check outcomes. Sharon Hawkins Leung, who took this photograph, joked she had simply tried to “make a run for it however the guards made her return to seat!”

Courtesy Sharon Hawkins Leung

This went on for nearly 12 hours. By the time mom and son had been reunited, there have been 649 feedback updating the group on Anna’s naps, walks and conversations with new associates.

Gong thanked a number of of those that helped out by internet hosting a reunion and giving them free tickets to the comedy membership he runs in Hong Kong.

Jameson Gong and his mother, Anna, shortly after she received her negative Covid-19 test results.

Jameson Gong and his mom, Anna, shortly after she acquired her destructive Covid-19 check outcomes.

Courtesy Jameson Gong

‘This is not optimum’

Quick ahead six months, and returning to Hong Kong is a way more troublesome ordeal than the one Anna Gong confronted. Residents should now ebook a room and board for 21 days at a pre-approved checklist of 36 motels chosen by the authorities, one of the strictest quarantine measures in the world.

Authorities in Hong Kong stated the new measures had been meant to catch very uncommon circumstances by which “the incubation interval of virus carried by only a few contaminated individuals could also be longer than the quarantine interval of 14 days.”

To forestall the unfold of the new, extra infectious variants of Covid-19 first recognized in South Africa or the United Kingdom, Hong Kong residents who’ve spent greater than two hours in the previous three weeks in these locations are barred from coming residence.

To get round the ban, some Hong Kong residents who had been in these nations try a technique nicknamed “covid laundering” — touring to a 3rd nation for 21 days to allow them to get residence, that means they will should spend a complete of 42 days overseas and in quarantine, with no monetary help from the authorities.

“We will all agree this is not optimum. Our precedence needs to be getting our folks residence,” Bernard Chan, a member of the Hong Kong Government Council, wrote in the Hong Kong-based the South China Morning Post. “It needs to be potential to make small enhancements in providers and circumstances that may make an enormous distinction in the quarantine expertise.”

There are examples for Hong Kong to be taught from.

New Zealand mandates that returnees should have entry to supervised outside train, at the least as soon as a day, offered that they adhere to hygiene and social distancing guidelines. Beijing mandated a 21-day quarantine in January, however allowed folks to spend the final week at residence.

Girish Jhunjhnuwala, the CEO of Ovolo Resorts, agrees extra must be executed to make quarantine extra comfy and produce folks residence. So he lately introduced on LinkedIn that the Ovolo Southside — one of the firm’s motels — will supply 12 rooms for $1 Hong Kong (13 cents) a day to folks in want who can’t afford to return residence. They’re partnering with two NGOs to search out individuals who want help.

“The airfares are costly sufficient already after which having to spend 21 days in a lodge room was fairly prohibitive for a lot of of the returnees,” Jhunjhnuwala stated.

Jhunjhnuwala known as the resolution to supply the discounted rooms a “humane gesture,” one he hoped somebody would do for him if the shoe was on the different foot.

“I used to be born and introduced up right here. I like Hong Kong. This is the least I can do,” stated Jhunjhnuwala.

Jhunjhnuwala stated that after the Ovolo Southside, which is a four-star lodge, was added to the government-approved checklist, it hit 50% occupancy in per week — about double what it was earlier than. He anticipates it reaching 70 to 80% by the finish of February, and felt now was the time to present again.

He stated he hopes his friends in the lodge trade will observe swimsuit, however not many have.

Like almost each tourism-related enterprise in Hong Kong, the Ovolo spent the final 18 months dealing with diminishing income and decreased bookings because of the six months of generally violent political unrest that rocked the metropolis in the second half of 2019, after which the pandemic.

Some of the quarantine motels had been accused of worth gouging, profiting at the expense of friends pressured to spend 3 weeks there to make up for months of misplaced income.

A few motels have allegedly increased rates as demand rapidly rose. A number of look like attempting to save cash on meals, with folks on the Facebook group complaining they’re serving low cost meals that aren’t nutritious to chop down on prices.

“I hate to say this — I’ve seen some motels and the variety of meals providing they’ve, and it is horrible,” Jhunjhnuwala stated. “This is a small price, and when you’re staying for 21 days, this impacts your psychological well-being.”

Guests at many of the quarantine hotels have complained about being supplied small, unappetizing meals that are not nutritious.

Company at many of the quarantine motels have complained about being equipped small, unappetizing meals that aren’t nutritious.


The present scenario is unlikely to alter quickly.

Whereas different main cities have already began rolling out Covid-19 vaccines, Hong Kong simply accredited its first vaccine for emergency use at the finish of January. The primary city-wide mass vaccination program is not anticipated to start till the finish of the month, after the Lunar New Yr vacation.

Hong Kong’s conservative, risk-averse method to the pandemic implies that quarantine restrictions are unlikely to alter till a major quantity of persons are vaccinated — that means the HK Quarantine support group will stay an necessary useful resource for the foreseeable future.